ESG Performance | Corporate Governance

ESG Performance | Corporate Governance


Corporate governance

We assume that sound corporate governance influences the various aspects that make a company great.

  • Business Ethics

    Arca Continental is a company oriented towards success and the generation of shared value: all our actions are guided by a set of principles and values that are the essence of our organizational culture. In particular, the 4 integral values that we live by and promote are:


    In order to fulfill our vision and mission, while sustaining our values, we have implemented an Ethics and Compliance System incorporating it as an element of its culture and organizational strategy. The system is directly derived from one of the company's Values, “Integrity Sustained in Respect and Justice,” and is reflected in the Cultural Principles of “Transparency,” “Focus on Results,” and “Focus on People.”

    This system is applied in all territories and all businesses of Arca Continental and has as elements: the Code of Ethics and Policies of Conduct and its Management Manual, specific policies in the development of the Code, reporting line and specific processes for its attention, system of sanctions and incentives, organizational structure, communication and training strategy, risk assessment and monitoring processes and Reports.



    Our Code of Ethics and Policies of Conduct is enforced and well-known to our employees and Board of Directors, as well as to third parties related to the company, such as customers, suppliers, and other community actors. In this document, the company starts from the basic principle of complying with the law and the regulations applicable in all the countries where we operate and establishes more demanding parameters of behavior in some aspects. The main objectives they address include the following:

    - Respect for human rights and respect in our workplace.

    - Protection of the environment, our contribution to communities and occupational health and safety conditions.

    - Our commitment to delivering safe, high-quality products to our consumers.

    - Prevention of corruption, bribery, and conflict of interest practices.

    - Respect for free and fair competition

    - Our commitment to our suppliers and customers

    - Our compliance with trade laws

    - Safeguarding company assets, including personal data, confidential information, and proprietary information

    - Reporting irregularities anonymously and free of retaliation.




  • Coverage of the Ethics and Compliance System

    At Arca Continental we have proposed that our Policies and Code of Ethics be known and understood by all our employees in the different countries where we operate. To achieve this, we carry out dissemination activities through different internal media and training activities, for which a specific IT tool is used that allows us to monitor the employees and analyze in detail the deployment of the training modules.

    These trainings are periodic, and their format is renewed periodically seeking to improve their effectiveness. They are focused on the audience, so practical examples may vary, as well as the channel for imparting them. Many of them are mandatory for 100% of the employees and records of the completed modules are kept. We have measured the impact of these activities in massive internal surveys that include questions related to issues of ethics and compliance, among others. 


  • Corruption and bribery

    Corruption affects the development of any organization, so the Arca Continental Code of Ethics prohibits and punishes the concealment or performance of any activity involving (stipulated non-restrictive) payment in cash or in kind, advantages, privileges, services, or excessive attention, either directly or by any of our audiences, in order to obtain or retain any undue advantage for the company or any other person.

    In this way, associates, management shareholders and any person representing the company are strictly prohibited from engaging in acts of corruption, bribery, collusion and, in general, any illegal activity in the exercise of their functions, and will refrain from participating directly or indirectly in any competition or tender where there is evidence of corruption. These guidelines extend to our business partners (suppliers and brokers). Having said that, we believe that the best way to combat corruption is to be honest, consistent and denounce any act.

    Our commitment to the employees who make up and represent our organization can exercise their political rights as citizens; however, the ideology of each of them does not represent Arca Continental, since it is non-partisan and is governed by legitimate business interests aligned with this Code of Ethics. Therefore, it is not allowed to make any financial or in-kind contribution on behalf of the company to political parties or candidates of choice, in order to obtain any benefit.


  • Money laundering

    Among the conduct policies set forth in the Code of Ethics are: the Asset Protection Policy, the Anti-Corruption Policy, the Conflict of Interest Policy and the Policy to Prevent Money Laundering, the Leadership Code, the Total Respect Policy, the Privacy and Personal Data Confidentiality Policy, among others.


    The Money Laundering Prevention Policy aims to raise awareness of the operations that may represent a risk and the obligations to which we are subject, as well as the risks inherent to new businesses that may be considered. In addition, we have a Money Laundering Prevention Manual with which the responsible areas must fully comply.


    A continuous improvement process is carried out with the policy and manuals to prevent money laundering, and these are constantly being updated in relation to changes in the different legislations, but above all in accordance with the company's new businesses.


    At Arca Continental we are actively complying with our responsibilities and obligations regarding the prevention of money laundering.



  • Human Rights

    In the case of respect for Human Rights, there is also an additional and specific instrument for our suppliers, such as the Guiding Principles for Suppliers of The Coca-Cola Company, this text and the Code of Ethics and Policies of Conduct of Arca Continental are signed by every supplier that is registered in our portal.

    We evaluate the sustainability performance of our critical suppliers, who account for the top 80% of global spending for our highest priority ingredients by volume. To provide greater understanding and transparency of our ingredient supply chain, we include a list of critical suppliers in our annual report to the Mexican Stock Exchange.

    Sustainability performance evaluations of our critical suppliers allow us to identify risks in our supply chain and develop corrective plans for those suppliers that present a high level of risk in any of the topics shown in the table below.


    Environment Labor practices and human rights Business ethics Sustainable Supply


    - Energy consumption and GEI

    - Water

    - Biodiversity

    - Local and accidental pollution

    - Materials, chemicals, and waste



    - Use of products

    - End of Product Lifecycle

    - Health and safety of consumers

    - Environmental services and actions to promote environmental protection

    Human resources

    - Health & Safety of Employees

    - Working Conditions

    - Social dialogue

    - Career and coaching management


    Human rights

    - Child labor, forced labor and human trafficking

    - Diversity, discrimination, and harassment

    - Human rights of external stakeholders

    - Corruption

    - Anti-Competitive practices

    - Responsible management of information

    - Environmental practices of suppliers

    - Social Practices of Suppliers


    At the moment, we have not detected any suppliers with significant human rights risks. 


  • Report on violations of the Ethics and Compliance System

    The entire Ethics and Compliance System has its own structure and governance, the final responsibility lies with a Steering Committee on Ethics and Compliance who reports the development and status of the system to the Auditing Committee of the Board of Directors of Arca Continental, through the Ethics and Compliance Officer. In addition to this centralized structure, each territory and business has a Local Ethics and Compliance Committee.

    The Steering Committee is chaired by the General Director of the company and directors of the highest rank within the organization and has the function of updating the Code and its Manual, the dissemination and training strategy, monitoring of indicators and the administration of the code by local committees and the appointment of these. The Local Committees, as well as the Operating Committee, are composed of four high-level directors, and are responsible for resolving all deviations from the Code and policies and executing the action plans decided upon by the Steering Committee.

    The Ethics and Compliance Officer links the local Committees with the Board of Directors, and the Board of Directors with the Auditing Committee of the Board; ensures the administration of the code, monitors the work of the committees, supports the Steering Committee in its functions and reports on all the above to the Steering Committee and the Auditing Committee of the Board.

    The Ethics and Compliance System promotes that all unethical behavior is reported by anyone, even anonymously, through the Transparency Mailbox which has been systematized and outsourced for greater transparency, it also provides for the obligation to preserve the confidentiality of the complainant and the prohibition to take retaliatory measures on it.

    There are three formal avenues to report an incident:

    1. Link on the corporate intranet or on the Arca Continental website (internal and external).
    2. Email address;
    3. Free telephone lines in each of the territories.

    Once a complaint is received, it is assigned to the respective Local Committee, which communicates with the complainant at various times to inform them of the status. In 30 days, the Committee investigates the case and decides; if there is a violation of the Code, it determines the applicable consequence, which may vary between a warning at the end of the relationship, as well as the root causes and the remediation measures and informs the responsible areas. Finally, each Committee reports to the leader of the country statistical information of the line of complaints so that high-level action plans can be formulated.

    The Communication and Training strategy is another element of the Ethics and Compliance System. Awareness-raising and dissemination activities have been executed in all territories and massive online training has been implemented, as well as face-to-face activities in the operational facilities. We are currently deploying a new e-learning module on the Code of Ethics and the Transparency Mailbox with reach to all partners in the five countries.

    Finally, the ethical and compliance risks that have been identified and assessed, and on which prevention strategies are designed, are monitored through various channels. For example, for the risks of corruption and fraud, alerts detected by our systems are analyzed, beginning with unusual or risky operations. The evolution of risks, their prevention and related strategies are reported periodically to the Board's Steering Committee and Auditing Committee.



  • Corporate Governance

    We assume that sound corporate governance influences the various aspects that make a company great. For this reason, we comply with the BMV Code of Best Corporate Practices and our philosophy, which consists of four pillars:

    • - Accountability: Guaranteed accountability of the General Management to the Board of Directors and of the Board to the shareholders.
    • - Equity: All shareholders are treated equally, and their rights are protected.
    • - Transparency: Timely, material, and accurate information is available, with emphasis on the means of internal control and independent reporting.
    • - Independence: We avoid conflicts of interest and ensure participation of independent expert directors.


    To support business objectives, the Board of Directors has a structure of four committees:

    • Executive Committee: It facilitates decision-making on strategic projects by the Planning and Finance Committee and the Board of Directors and analyzes and, if necessary, authorizes the decisions delegated to it by the Board to streamline administrative processes.

    • Audit and Corporate Practices Committee: It verifies that operations are conducted within the applicable regulatory framework, supervises and ensures the veracity of the financial performance information reported, and ensures compliance with the principles governing the Company in accordance with the provisions of the law.

    • Planning and Finance Committee: Evaluates and suggests policies and guidelines for investment, financing, dividends, and strategic planning; gives opinions and follows up on the application of the annual budget and the achievement of the strategic plan; identifies and proposes policies to address risk factors; among other functions.

    • Human Capital and Sustainability Committee: Evaluates, reviews, and ensures compliance with the Company‘s compensation and human capital guidelines, proposes the criteria for the selection and evaluation of the Chief Executive Officer and the principal officers of the Company. Oversees the implementation of the sustainability strategy, evaluates the effectiveness of communications, monitors the progress of the main programs and related indicators, among other activities.



    To manage sustainability, we rely on the commitment at the highest levels of the organization, starting with the Board of Directors, which, through its Human Capital and Sustainability Committee, guides and supervises the company concerning the achievement of its global and consolidated goals.

    Human Capital and Sustainability Committee is responsible for the company´s management of environmental and social impacts at a board level.

    Sustainability Steering Committee implements the Committee’s guidelines, where the Senior Management participate in the deployment of strategies and the achievement of specific objectives under the coordination of the Corporate Affairs and Sustainability team.


    Sustainability Committees